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Consumer Information & Protection

Consumers’ Association of Canada (Manitoba)
The Manitoba’s Consumers’ Association of Canada (CAC Manitoba) branch is a non-profit, volunteer organization that informs consumers and represents consumer interests in Manitoba. CAC Manitoba operates an InfoCentre which provides information on: product testing and pre-purchase information, how and where to complain, how to protect against frauds and scams and help accessing government departments or organizations that will best meet your needs.
Email: cacManitoba@mymts.net

Consumer Protection Office
The Consumer Protection Office administers consumer protection legislation for the Province of Manitoba under The Consumer Protection Act, The Business Practices Act, The Personal Investigations Act, The Hearing Aid Act, the Bedding and Other Upholstered or Stuffed Articles Regulation under The Public Health Act, and Part III Reverse Mortgage Loans of the Mortgage Act. They are responsible for: licensing and regulating payday lenders, licensing companies and individuals that direct sell, licensing collection agents and registers collectors, certifying hearing aid dealers, authorizing charitable fundraising, registering manufacturer and renovators of stuffed articles, hearing, mediating and investigating consumer related complaints and providing consumer information / education program information on consumer rights and responsibilities. (ex. frauds, scams and identity theft)

Financial Institution Regulation Branch (FIRB)
The FIRB regulated financial institutions (credit unions, caisses populaires, insurance companies, trust and loan companies) in Manitoba. The FIRB can: advise you if the financial institution you are dealing with is legally registered, answer questions about financial institutions and investigate complaints about a financial institution.

Phonebusters and Seniorbusters Anti-Fraud Programs
The PhoneBusters and SeniorBusters programs are operated by the Canadian Anti-Fraud Centre. The centre collects information and complaints from consumers on mass marketing fraud (by mail, telephone, door-to-door, fax and internet) and identity theft. PhoneBusters is coordinated by the Royal Canadian Mounted Police in cooperation with the Ontario Provincial Police and the Competition bureau of Canada.
SeniorBuster is a group of older adult volunteers who work to combat mass marketing fraud against seniors. Volunteers from the program will call back seniors who are victims of consumer fraud to offer education and support.